Consult with clients to discover and document needs, provide expert guidance, and propose best practice solutions for clinical communication platforms.
Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
Prioritize and manage many tasks simultaneously in a fast-paced environment while exceeding client expectations.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, accelerating speed to care by optimizing provider schedules and routing communications. The company has over 400 employees and a collaborative, tech-forward culture that values growth, transparency, and innovation.
Be the voice of Tilt, handling customer and seller inquiries across chat and email for moments that matter like orders, returns, and onboarding.
Own a slice of the support queue, spot patterns to improve processes, and create help content that raises the bar for the team.
Write beautifully under pressure to resolve tricky situations, de-escalate, and build trust, while working non-standard hours including a weekend rota.
Tilt is a platform designed to Make Commerce Alive, focusing on live, community-driven shopping experiences for a new generation of merchants and shoppers. It is a mission-driven, high-growth startup backed by world-class investors, with a product used by millions in the UK and a team described as curious, kind, and wickedly smart.
Lead, coach, and develop a distributed technical support team, setting standards for ticket handling and client communication.
Personally own complex technical escalations involving APIs, healthcare data standards, and EHR integrations.
Build and refine the support operating model, including triage systems, escalation paths, and performance dashboards.
Health Gorilla operates a healthcare interoperability platform, facilitating secure data exchange between providers, labs, and patients. The company is a health tech scale-up with a collaborative, client-focused culture that emphasizes solving complex problems.
Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.
Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.
Develop understanding of customer needs to design and improve the end-to-end customer experience.
Support CX change readiness for new features by mapping requirements and managing timelines.
Analyze customer feedback and drive cross-functional improvements to enhance satisfaction metrics.
Headway is building a new mental healthcare system focused on improving insurance access for therapy, serving over 70,000 providers and 1 million patients. The Series D company has raised $325M+ and is backed by prominent investors, fostering a diverse and inclusive team culture dedicated to meaningful work.
Act as the primary contact for field technicians to collect and document work order details accurately.
Liaise with warehouse, billing, and branch teams to ensure correct parts, pricing, and invoicing for strategic accounts.
Monitor work orders, provide customer updates, and identify process improvements to enhance efficiency and satisfaction.
Apartment Agents is a leading provider of apartment locating and rental support services, helping individuals find and secure homes. It operates across multiple markets, leverages technology and local expertise, and is committed to efficient, customer-first solutions.
Provide frontline client support via Zendesk, responding to questions and improving knowledge base content.
Partner with Rev Ops to maintain and enhance automated client journey programs for self-service.
Monitor customer health metrics to identify risk and collaborate cross-functionally to drive product adoption.
Modern Health is a mental health benefits platform for employers, offering access to therapy, coaching, and digital resources. It is a fully remote, hyper-growth company with a high-empathy, high-accountability culture, backed by top investors and recognized for innovation.
Ensure high customer satisfaction by building strong relationships, conducting regular check-ins and business reviews to help customers achieve their desired outcomes.
Achieve key KPIs such as customer satisfaction scores and retention rates, and use performance data to drive continuous improvement initiatives for customers.
Work cross-functionally with departments like Commercial and Sales Enablement, and develop comprehensive product knowledge to support seamless customer experiences and operational queries.
NIQ is the world's leading consumer intelligence company, delivering a complete understanding of consumer buying behavior to reveal new pathways to growth. It is an Advent International portfolio company with operations in over 100 markets, covering more than 90% of the world's population, fostering a diverse and inclusive workplace.