Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Lead regional and global technology deployment and operational improvement initiatives across Order-to-Cash and Customer Service processes.
Coordinate cross-functional stakeholders and drive the implementation of digital tools like Palantir, Salesforce, and Five9.
Analyze complex datasets to deliver actionable insights, dashboards, and recommendations to senior leadership.
This organization partners with global companies to drive technology deployment and process improvement in customer service and order-to-cash operations. It offers a supportive, inclusive, and diverse working environment with opportunities for professional growth.
Coordinate operational readiness activities across customer support impacting initiatives to ensure smooth implementation.
Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align on operational requirements.
Own recurring operational readiness motions and communications, maintain a centralized roadmap, and lead readiness planning for new launches.
Mercury is a fintech company that provides banking services through FDIC-insured partner banks. The company is scaling operations and values cross-functional collaboration and operational excellence.
Lead and develop a team of team leaders overseeing a 50-strong remote customer service team, driving high performance and process improvement.
Collaborate with Customer Experience and QA teams to optimize the customer journey and service quality through feedback and automation.
Track and improve key service metrics such as NPS and customer satisfaction, and develop communication strategies to enhance customer experience.
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving both consumers and businesses. They have over 5 million visitors a year and 120 remote staff worldwide, with a remote-first, innovative culture focused on optimization and automation.
Own the end-to-end revenue cycle, including claims, denials, appeals, and payment reconciliation.
Ensure accurate billing and compliance for Medicare and commercial payers.
Monitor KPIs, identify revenue opportunities, and reduce denials.
Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement and improve outcomes. They are a venture-backed company based in San Francisco, committed to innovation and collaboration.
Work tickets in the payments inbox, keeping response times fast and consistent.
Reach out proactively by email and phone to chase unpaid invoices and set up payment plans.
Independently map current payments processes, identify gaps, and provide recommendations.
tem is rebuilding energy transactions to make them transparent and fair using AI-native infrastructure. The company has raised $75 million in Series B funding and is scaling internationally with a remote, innovative culture.
Independently manage a portfolio of up to 25 onboardings across all segments, including complex multi-provider and multi-location setups.
Take ownership of enterprise accounts, travel for on-site support, and maintain high customer satisfaction while driving partnership success.
Mentor junior onboarding managers, lead performance targets, and collaborate cross-functionally to improve handoff processes and outcomes.
Moxie empowers aesthetic entrepreneurs to build profitable, independent practices without burnout or overwhelm. They are a global, remote-first team supporting 700+ practices nationwide, driven by values of ownership, speed, and continuous learning.
Own end-to-end hiring across software engineering roles from intake to close.
Build pipelines from scratch using direct sourcing, referrals, and targeted outreach.
Drive hiring decisions with clear signals and improve recruitment processes for speed and consistency.
A1 builds a proactive smart assistant for everyday users, bringing intelligence to conversations and tasks with over 90% reduced time. They are a small, highly capable team with high talent density and fast execution.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.